Return Goods Policy: All merchandise returned to factory must have an approved return goods authorization number (RGA#) or it will be refused and returned to sender at senderâ€™s expense. Collect returns will be refused for return to sender at their expense. Items must be returned within 60 days from issue of RGA#. All returns must be appropriately boxed for shipment.
Freight Claims and Conditions: Always check condition and number of cartons against
the freight bill/packing slip at the time of delivery, to expedite processing claims for
damage against the carrier. Damages or shortages must be noted upon receipt of
Warranty: All goods warranted pursuant to "Owens Products" warranty statement.
Owens Products Warranty Statement: Owens warrants all products to be free of defects in material or workmanship for a period of one year from date of original Owens purchase except for Fortress Toolboxes which carries a two year limited warranty from date of original Owens purchase. This warranty covers the cost of the defective part and not the cost of removal, installation, painting or other incidental or consequential charges or damages. This warranty is void if any damage to the product is due to misuse, abuse, neglect accident, improper installation or any other use contrary to the instructions accompanying this product. Warranty will be pro-rated based on length of time. All warranty returns must be issued an RGA# before they can be returned to Owens. Credit
will be issued upon inspection of the product. Any product found to be non defective
will not receive credit and will be returned to sender at their expense. Owens paint is not covered by this warranty.
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